Privacy Policy

Data Controller
ArcticStay is responsible for the processing of personal data collected via the website.
If you have any questions about how we process your personal data, you are welcome to contact us via the contact information on the website.

What personal data we collect
When you use our website or contact us, we may collect personal information that you provide, such as:

• Name

• Email address

• Phone number

• Company name

• Information you provide in contact or quote forms

We only collect the information that is necessary to be able to help you.

AI assistant
If you use our AI assistant, please avoid providing sensitive personal information in the chat. Any information provided will only be used to answer your question and provide the service.

Why we process personal data
We process personal data to:

• answer questions and inquiries

• manage booking and quote requests

• communicate with customers and companies

• fulfill our agreements and commitments

• improve the website and user experience
   

Legal basis
We process personal data based on:

• consent

• agreement

• legitimate interest

• legal obligation when required by law
   

How long do we store the data?
We only store personal data for as long as it is necessary for the purpose for which it was collected or as long as required by law.

Sharing of personal data
We never sell personal information.
Data may be shared with service providers who help us operate the website or manage bookings, for example:

• Wix.com

• Google (Analytics and other analytics services, if used)

• Amazon (only if you choose to visit our Amazon store)

All suppliers process personal data in accordance with applicable data protection legislation.

Cookies
The website uses cookies to:

• the website should function correctly

• analyze traffic and usage

• improve user experience

You can change or withdraw your consent at any time via the website's cookie settings.

Your rights
You have the right to:

• receive information about what personal data we process

• request correction of incorrect information

• request deletion of personal data when possible

• object to certain processing

• request restriction of processing

• receive your data in a structured format where applicable

You also have the right to file a complaint with the Swedish Data Protection Authority (IMY).

Security
We work to protect your personal data through appropriate technical and organizational security measures.

Contact us
If you have any questions about how we process personal data, you are always welcome to contact us via the contact information on the website.